Chapter 05
The Tech Fluency Chapter
Promoted to Curriculum Manager for Technology & AI Fluency at Dell. Enterprise learning, emerging technology, and the biggest workforce transformation challenge in a generation.
The core insight: AI fluency isn't all about tools. It's about judgment. Teaching people to open ChatGPT is easy. Teaching them to evaluate output, understand limitations, and apply AI to real business problems is the actual work.
Led the vision and strategy for Dell's tech and AI fluency approach from the ground up. Directed designers, managed feedback cycles, and maintained quality across a growing portfolio of programs. Cross-functional collaboration across business units, building relationships with C-suite stakeholders, and designing for reach across a global workforce. Maturity models, governance frameworks, and reinforcement systems, because one-time training doesn't stick.
AI Fluency
Prompt Engineering
AI Evaluation
Governance
Change Management